1. Who We Are

This Privacy Policy applies to FixAnyCars (“FixAnyCars”, “we”, “us”, or “our”), a car repair and service company operating at Street 22, Al Quoz 3, Dubai, UAE. We operate the website at fixanycars.com and related mobile and web services.

For data protection queries, contact us at service@fixanycars.com or call +971 50 985 9109.

2. Data We Collect

We collect the following categories of personal data:

Account data: Name, email address, phone number, and password (hashed) when you register.
Booking data: Vehicle make, model, registration number (VRM), service type, pickup address, and preferred date.
Payment data: Payment method type and transaction status. We do not store full card numbers — payment processing is handled by our payment provider.
Vehicle data: Information about vehicles you add to your garage (make, model, year, VRM).
Communication data: Messages sent via our contact form, chatbot, email, or WhatsApp.
Usage data: IP address, browser type, pages visited, and session data collected automatically via cookies and analytics tools.

3. How We Use Your Data

We use your personal data to:

Process and manage your bookings and provide the services you request.
Send booking confirmations, quotes, invoices, and status updates.
Verify your identity and manage your account.
Respond to enquiries sent via contact forms, email, or WhatsApp.
Send promotional offers and service reminders (only with your consent — you can unsubscribe at any time).
Improve our website, services, and customer experience using aggregated analytics data.
Comply with applicable UAE laws and regulations.

4. Legal Basis for Processing

We process your personal data on the following bases:

Contract performance: Processing necessary to fulfil a booking or service agreement with you.
Legitimate interests: Improving our services, preventing fraud, and securing our platform.
Consent: Sending marketing communications (you can withdraw consent at any time).
Legal obligation: Complying with UAE tax, financial, and regulatory requirements.

5. Data Sharing

We do not sell your personal data to third parties. We share data only as necessary to deliver our services:

Service partners: Technicians and logistics staff who need booking and location data to complete your service.
Cloud infrastructure: AWS (data hosting), Cloudflare (CDN and security), and Vercel (web hosting).
Email and communications: Email delivery providers for transactional and marketing emails.
Analytics: Aggregated, anonymised usage data shared with analytics providers.
Legal authorities: Where required by UAE law, regulation, or court order.

6. Cookies

Our website uses cookies to maintain your session, remember preferences, and analyse usage. You can control cookie settings in your browser. Disabling cookies may affect certain features of the site, including login and booking functionality.

7. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Booking and account data is retained for a minimum of 5 years to meet UAE tax and commercial record-keeping requirements. You may request deletion of your account and associated data at any time (subject to legal retention requirements) by emailing service@fixanycars.com.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (subject to legal obligations).
Withdraw consent for marketing communications at any time.
Lodge a complaint with the UAE Telecommunications and Digital Government Regulatory Authority (TDRA).

To exercise any of these rights, email service@fixanycars.comwith the subject line “Data Request”. We will respond within 30 days.

9. Security

We implement industry-standard technical and organisational measures to protect your data — including HTTPS encryption, hashed passwords, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we continually work to improve our protections.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or by a notice on our website. The “Last updated” date at the top of this page always reflects the most recent revision.

11. Contact

For any questions about this Privacy Policy or how we handle your data:

Email: service@fixanycars.com
Phone: +971 50 985 9109
Address: Street 22, Al Quoz 3, Dubai, UAE